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FAQ
Products and Services
About Us
Products and Services
General
Accounts
Payments
Virtual Cards
Embedded Finance
Regulations and Restrictions
Onboarding
Introducer
Internet Banking
Products and Services
Find out more about our current solutions
General
Where can I make a complaint?
What are our fees/pricing?
When are you planning to release new features/products?
Accounts
What accounts do you offer?
How can I open an account? What is the process?
What is the price for opening an account? What is the fee structure?
How long does it take to open a new account?
What countries do you accept?
Do you service only businesses?
Can I give access to a new account user?
How will PayPugs communicate with me?
How is it going with my application?
I cannot complete part of my application. Can you help?
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Payments
Are there any limits on transactions?
What account currencies do you support?
What payment currencies do you support?
What is the difference between SEPA and SWIFT?
How long does it take to make a payment?
What payment types do you offer?
Do you have any prohibited countries?
Can I create Mass Payouts?
What are your cut-off times?
Is there any way of downloading my statement data?
Do you create automatic invoices for the recipients and the company?
What are the general rules for Outgoing Payments?
Is it possible to setup recurring payments in a PayPugs account?
What are the general rules for Incoming Payments?
How do I know that my money is safe? Do you have insurance for deposits?
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Virtual Cards
What cards do you offer?
How can I get a card?
What are the limits on the cards?
How many cards can I have?
Are the cards Apple Pay and Google Pay applicable?
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